Last Updated: December 15, 2023
This Privacy Policy describes how Havoc Flare Zone Hotel ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website, make reservations, or use our services.
Personal Information
We collect personal information that you provide to us, including:
- Name, address, email address, and phone number
- Credit card information and billing details
- Reservation and stay preferences
- Government-issued identification (for check-in purposes)
- Special requests and accessibility needs
Automatically Collected Information
- IP address and browser information
- Website usage data and pages visited
- Device information and operating system
- Cookies and similar tracking technologies
We use your personal information for the following purposes:
- Processing reservations and managing your stay
- Providing customer service and support
- Processing payments and preventing fraud
- Communicating about your reservation and hotel services
- Marketing and promotional communications (with your consent)
- Improving our services and website functionality
- Complying with legal and regulatory requirements
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with our operations
- Payment Processors: Secure payment processing services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Emergency Situations: To protect health and safety
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and employee training
- Regular security assessments
- Compliance with industry standards
5. Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your information
7. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Updating the "Last Updated" date at the top of this policy